At The Arena, we are committed to maintaining a respectful and welcoming environment for all customers, staff members, and visitors. We believe in fostering a positive atmosphere that promotes inclusivity, responsibility, and fairness. To ensure everyone's experience is enjoyable, we have established the following guidelines:
All customers, staff members, and visitors are expected to treat each other with respect, kindness, and consideration. Harassment, discrimination, offensive language, or any form of disrespectful behavior will not be tolerated.
Our staff members work diligently to provide exceptional service. We require all customers to treat our staff with courtesy and respect. Any form of verbal or physical abuse towards our staff will not be tolerated.
Our store spaces are designed to provide a comfortable and enjoyable experience for all visitors. We expect customers to use the facilities and resources provided in a responsible manner. Any misuse, damage, or disruption of the store environment is strictly prohibited.
We are committed to maintaining an environment free from discrimination, bias, and prejudice. All customers and staff members are entitled to fair treatment regardless of their race, ethnicity, gender, sexual orientation, religion, or any other characteristic.
If any issues or concerns arise, we encourage customers to bring them to our attention promptly. Our team is here to address any problems and ensure a positive resolution.
In cases where a customer or visitor is not adhering to our policies and guidelines, including misuse of space or disrespectful behavior, we reserve the right to ask them to leave the premises without any entitlement to reimbursement.
The Arena maintains a strict zero-tolerance policy regarding the presence and use of alcohol or drugs on the premises. Any violation of this policy will result in immediate removal from the property without entitlement to reimbursement.
By adhering to these guidelines, we can collectively create an environment where everyone feels valued and respected. We appreciate your cooperation and look forward to providing you with the best possible experience at The Arena.
If you have any questions or concerns, please don't hesitate to contact our management team.